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INTERNATIONAL FREIGHT FORWARDING AND SHIPPING AGREEMENT LAST UPDATED: March 31, 2026
International Freight Forwarding and Carriage of Goods Agreement
Last Updated: March 31, 2026
"KA2GEO" LLC, ID Code: 406463740, hereinafter referred to as the “Forwarding Company,” the “Company,” or the “Forwarder” (Trade name: KA2GEO, CA2GEO), Website: www.ca2geo.ge, Tel: +995 500 222 240, Address: 10b Giorgi and Zviad Ugrekhelidze St., Tbilisi.
AND
The Customer: A physical or legal person who utilizes the forwarding services of the Forwarding Company and is assigned a five or six-digit customer number (referred to as the "Room Number"), which is recorded in the customs documentation upon the arrival of the cargo and in the Forwarding Company's database.
Both parties hereby enter into this Agreement on the following terms:
1.1. The subject of this Agreement is the provision of international freight forwarding services for cargo sent by the Customer and received by the Forwarder from the Forwarder’s warehouses located in Canada and China to Georgia, which the Forwarding Company provides in its own name and at the Customer’s expense.
1.2. Registration of the Company's customer is voluntary and free of charge. Registration is performed on the website: www.ca2geo.ge. The terms of service are public. Using the Forwarding Company’s services constitutes the Customer’s full review, understanding, and acceptance of the terms of this Agreement.
1.3. Information regarding the tariffs for the paid services provided under this Agreement is available in the relevant sections of the Agreement governing such services, which the Customer must review prior to ordering a parcel. Information regarding promotional and special offers is available on the Company’s website. The Customer is obliged to review updated information on promotional tariffs and offers published on the said page before ordering a parcel.
2.1. The volumetric weight of a parcel is calculated using the formula: ($Length \times Width \times Height / 6000$ — in centimeters).
2.2. The cost of transportation from the Company’s warehouses is calculated based on the greater of the volumetric weight or the physical (scale) weight. The billable weight prices and arrival times are as follows:
Air Freight from Canada: 9 USD per 1 kg, payable in GEL at the commercial USD buy rate effective on the date of payment. Delivery within 10 business days from the date of shipment.
Air Freight from China: 12.5 USD per 1 kg, payable in GEL at the commercial USD buy rate effective on the date of payment. Delivery within 14 business days from the date of shipment.
Land Freight from China: 4.5 USD per 1 kg, payable in GEL at the commercial USD buy rate effective on the date of payment. Delivery within 35 business days from the date of shipment.
In the event that the volumetric weight exceeds the physical weight, international transportation rules apply, requiring payment based on the maximum value between the volumetric and actual weights.
2.3. From September 9, 2025, to September 1, 2026, a special promotional offer is in effect: the cost for air freight from China is 11.75 USD per 1 kg, payable in GEL at the commercial USD buy rate on the date of payment.
2.4. Payment must be made exclusively via the payment methods specified on the www.ca2geo.ge website. Failure to do so will result in delays in payment confirmation and parcel receipt.
2.5. Weight is rounded to the nearest 100 grams. For boxes, a 9 mm margin of error is allowed on each dimension when calculating size parameters.
2.6. Settlement between the parties for billable weight parcels is carried out after the arrival of the cargo, no later than 21 days. After this period, a storage fee of 0.15 GEL per kilogram per day will be charged based on the invoiced value of the forwarding services.
2.7. The Customer shall pay the amount calculated for each specific freight shipment based on the invoice issued by the Forwarder.
2.8. In the event of an outstanding balance on the Customer’s account, individual parcels will not be released until the debt is fully settled.
2.8.1. If the Customer has a total debt exceeding 500 (five hundred) GEL on the Company portal, the Company is authorized to suspend the delivery process of any parcel until the debt is fully covered. This authority applies to parcels already arrived in Georgia, those in transit, or those received at the China and Canada warehouses. The Company reserves the right to withhold cargo and cease further transportation stages until the balance is fully topped up.
2.9. The Company is not obliged to contact the Customer in advance of shipping the cargo/parcel, regardless of its size, weight, or estimated transportation cost. All parcels arriving at the Company’s foreign warehouses will be shipped automatically based on the data indicated on the parcel’s identification label.
2.10. The Customer acknowledges that the receipt of a parcel at the warehouse automatically implies its transportation to Georgia. Advance payment for transportation may be requested by the Company at its discretion, though it is not an obligation. The Customer is responsible for estimating the weight/size of their parcel and ensuring a sufficient balance on the portal.
2.11. The Customer confirms full responsibility for the weight, volume, and contents of the ordered cargo. Any parcel arriving at the Company's warehouse with the Customer's room number is considered authorized by the Customer for shipment. The Customer provides unconditional prior consent for the transportation of cargo of any weight and undertakes to reimburse the full transportation cost according to the invoice.
3.1. Prior to the dispatch of a shipment, the Customer must provide the Forwarder with relevant information regarding the parcel/cargo and perform a complete declaration. Otherwise, transportation to Georgia cannot occur. The Customer must also provide instructions necessary for the preparation of transport documents and information required for customs and other formalities. Furthermore, the Customer must provide necessary documents to verify the accuracy of such information.
3.2. For dangerous or fragile cargo, the Customer must notify the Forwarder in advance regarding the exact nature of the cargo via email and, if necessary, provide safety instructions before ordering the parcel.
3.3. Cargo, the dangerous nature of which was unknown to the Forwarder, may be unloaded, destroyed, or rendered harmless at any time and place without any obligation to compensate for damages.
3.4. The Customer is obliged, if required by the nature of the cargo, to have it packaged in accordance with transportation requirements.
3.5. The Customer is obliged to inspect the contents of the parcel before receiving it. Claims regarding damage after leaving the office will not be considered, and the Forwarding Company assumes no responsibility for damage or shortage of products within the parcel.
3.6. In the case of a damaged or opened parcel, the Customer is entitled to refuse receipt and notify a Company representative. If no representative is present at the branch, the Customer must contact the hotline and must not remove the parcel from the branch until the matter is resolved. Once such a parcel is opened or removed from the branch, the Forwarding Company is released from liability regarding the quality, defects, or shortages of the contents.
4.1. The Customer may use courier services: Express Courier within Tbilisi and Regional Courier services throughout Georgia.
4.1.1. As part of a promotion from May 26, 2025, to November 1, 2026, courier services will be free of charge throughout Georgia.
4.2. From November 1, 2026, the cost of Express Courier in Tbilisi for any number of parcels delivered to one customer up to 10 kg is 6 GEL. From 10 kg to 20 kg, the cost is 12 GEL. If the weight exceeds 20 kg, the cost is 1.00 GEL per 1 kg (e.g., 24.7 kg rounds to 25 kg and is multiplied by 1.00 GEL). Requests must be made via the "Courier Service" button in the "Arrived" section of the management panel. Services run Monday through Saturday. Approximate delivery time is 3 business days.
4.3. Regional courier services (listing various regions such as Batumi, Kutaisi, Rustavi, etc.) are performed Monday through Saturday upon request. The cost for up to 10 kg is 12 GEL; from 10 kg to 20 kg is 24 GEL. Above 20 kg, the cost is 1.20 GEL per 1 kg. Approximate delivery time is 4-6 business days.
4.4. To use the courier service, all outstanding invoices must be paid, and the courier fee must be credited to the balance in advance.
4.5. The courier delivers the parcel only once to the address recorded in the system.
4.5.1. Customers may request delivery to a third party or a different address via the "Deliver to Another" service for a fee of 2 GEL.
4.6. Addresses can only be changed via the website before the parcel's arrival.
4.7. Address changes via phone or verbal agreement are prohibited.
4.8. Couriers do not carry parcels up stairs/floors.
4.9. The courier will call the registered mobile number upon arrival. If contact cannot be made within 10 minutes due to the Customer or telecommunications issues, the parcel will be returned to the branch for self-pickup. Courier fees for failed deliveries are non-refundable.
4.10. To receive a parcel, the recipient must present a valid ID or Passport. Photocopies are not accepted. Third-party recipients must also present their own identification.
A third party may receive a parcel at the Customer’s address only if they can provide:
5.1. Identification (ID/Passport) of both the recipient and the person picking up the parcel.
5.2. A notarized Power of Attorney is also accepted.
5.3. The "Deliver to Another" service is activated by the Customer.
6.1. Warehouses operate Monday through Saturday.
6.1.1. Shipment Schedule:
Canada: 1 shipment per week, departing on Tuesdays.
China Air: 1 shipment per week, departing on Tuesdays.
China Land: 1 shipment per week, departing on Tuesdays.
6.2. Average transit time: Air (7-14 days), Land (30-45 days).
6.3. Transportation invoices are issued after the cargo arrives in Georgia.
6.4. Schedules and durations are not fixed. The Company is not liable for delays caused by Force Majeure or transit issues (e.g., weather, airline schedule changes, customs terminal queues, ferry delays, or holiday peak loads).
7.1. These conditions are effective from December 1, 2026.
7.2. Branch selection is possible within 2 days after shipment departure.
7.3. Undeclared parcels cannot be redirected to branches.
7.5. Requests to return a parcel to the sender or forward it elsewhere from the Company's warehouses are handled individually via email communication. Pickup from the warehouse by the owner or a third party requires 24-hour prior notice and a processing fee of 15 GEL.
7.7. For large parcels (over 5 kg), the Forwarder may withhold the parcel and demand advance payment. Storage fees of 0.25 GEL per 1 kg apply after 10 calendar days in foreign warehouses. If fees remain unpaid after 25 days, the Company exercises its legal right of lien and may dispose of or retain the products.
7.8. If a parcel is not picked up from the Georgia warehouse within 30 days, the Company exercises its legal right of lien and may dispose of or retain the products.
7.9. Claims regarding weight or cost do not constitute grounds for non-payment. In case of dispute, the Customer must first pay the balance in full before negotiating with the Company.
8.1. This service provides compensation for the declared value of the parcel in case of external damage or loss during the international forwarding stage. It does not include inspection for functional defects or internal damage.
8.2. The Company assumes full responsibility for lost parcels, including those from private individuals, eBay/auctions, or used/repaired items.
8.3. The Company is not liable for damage to items from private senders, auctions, used goods, or parcels arriving without tracking codes. However, for the loss of such items, the Company will cover the damage based on product and transport value.
8.4. Compensation is not provided for fragile items (glass, screens, ceramics, chandeliers, etc.) if the external box is not damaged. The Customer must still pay for transportation in such cases.
8.5. Compensation is limited to the value indicated in purchase documents and shall not exceed the declared value.
8.7. Confirmed losses are reimbursed within 21 calendar days of the shipment’s arrival in Georgia.
8.8. Security service fees are mandatory: Up to 100 GEL (1 GEL fee), 100-200 GEL (2 GEL), 200-300 GEL (3 GEL). From 300 to 3,000 GEL (2% of value), 3,000-10,000 GEL (4%), 10,000-20,000 GEL (8%), and above 20,000 GEL (12%).
8.10. A parcel is considered delivered only if it has a "Delivered" status on the carrier's website and is confirmed by a document with a mechanical or electronic signature.
8.11. If a carrier shows "Delivered" but the parcel does not appear on the Customer's portal within 24-48 hours, the Customer must initiate a "Tracer" with the carrier. The Forwarder is not liable for parcels not physically received at the warehouse despite the carrier's status.
8.13. The Forwarder is not responsible for parcels delivered outside business hours or left at a "DOCK" without a signature.
8.15. The Forwarder does not verify the weight of incoming parcels against carrier labels unless the parcel is damaged.
9.1. According to the Customs Code of Georgia, declaration is mandatory. The Customer is responsible for the accuracy of information. Failure to declare within 3 days of shipment departure results in a 6 GEL fee per parcel. Incorrect declarations resulting in state fines incur an additional 10 GEL service fee.
9.2. The Customer is responsible for clearance procedures; the Company provides assistance for simplified procedures.
9.3. Forwarding fees must be paid within 2 days of invoice issuance, prior to clearance.
9.4. Documentation fees for customs-eligible parcels are 20 GEL per declaration.
9.5. Fines imposed on the Forwarder by state authorities due to Customer error are the responsibility of the Customer.
9.6. Unidentified parcels (lacking account/tracking numbers) will be handed over to the state after 3 days per customs law.
9.8. Late declaration fees (after the printing deadline) are 50 GEL per shipment for storage and documentation.
10.1. Transportation of the following is prohibited:
Canada: Cash, coins, credit cards, securities, letters, explosives, firearms/airsoft and parts, bows/crossbows, precious metals/stones, pornography, live animals/taxidermy, soil, plants, seeds (>25g), magnets (without notice), narcotics, psychotropic substances, medicine (>10 packs), aerosols/sprays, alcohol, UN-marked restricted goods, shock absorbers.
China Air: Weapons, parts, magnets, candles, lighters, powders, toothpaste, sharp objects, toy guns, e-cigarettes, power banks, batteries (unless included in a device), liquids, paint, markers, medical cargo, human food (without certificate), international brand copies.
China Land: Items prohibited by law, aircraft/drones, batteries/accumulators (>10 units).
The Company may ship prohibited air items via land without notice and may impose fines on Customers ordering prohibited items.
11.1. Insulting language, actions against Company interests, spreading misinformation, or damaging the Company's reputation on any communication channel or social media will result in immediate termination of service and blocking of the Customer.
11.2. The Company reserves the right to refuse service to founders or managers of competing forwarding companies.
11.3. All information on www.ca2geo.ge (including FAQs) is an integral part of this Agreement.
11.4. The Company is not liable if the Customer provides an incorrect or incomplete address.
11.6. The Company reserves the right to record all communications (telecom, video, email, chat) for the protection of its rights in potential legal disputes.
11.11.1. Feedback generated by the Company's AI Assistant via chat or email does not constitute a legal document.
11.12. Rights and obligations are regulated in accordance with the current legislation of Georgia.
Thank you for your cooperation.
