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Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 19 May 2025

KA 2 JEO LTD. (“KA 2 JEO,” “we,” “our,” or “us”) operates the website located at https://www.ca2geo.ge (the “Platform”).

This notice explains how we collect, use, disclose, and safeguard your personal information when you interact with the Platform. By accessing or using the Platform, you agree to the practices described below. Terms that are capitalised but not defined here carry the meanings assigned to them in our Terms of Service.


1. Key Terms

Term

Meaning

Service

The online and mobile parcel-shipping services and related features provided through the Platform.

Personal Information

Data that identifies, relates to, or could reasonably be linked with an individual (e-mail, name, address, etc.).

Usage Information

Technical and analytical information automatically generated by your browser, device, or our servers (e.g., IP address, page-response times).

Cookies & Similar Technologies

Small text files or code snippets placed on your device to recognise your browser and collect Usage Information.


2. Information We Collect

  1. Information you provide to us
    • Email address, first and last name, telephone number, Personal ID number
    • Postal address (street, city, province/state, ZIP/Postal Code, country)
    • Any other information you choose to provide (e.g., responses to surveys or customer-support queries)
  2. Information we collect automatically
    • IP address, browser type/version, operating system, referring URLs
    • Device identifiers, mobile network information, and interaction data (e.g., pages viewed, time-on-page)
    • Location data if you grant the app or browser permission
  3. Tracking technologies
    We employ cookies, pixel tags, and similar tools to recognise repeat visits, remember preferences, secure your session, and analyse traffic.
    • Session Cookies – essential for the Platform to function
    • Preference Cookies – store choices such as language or region
    • Security Cookies – help detect and prevent fraud

Your browser or mobile OS usually offers settings to refuse some or all cookies. Doing so, however, may limit certain Platform features.


3. How We Use Your Information

We process Personal and Usage Information to:

  • deliver, administer, and improve the Service
  • notify you about changes or updates
  • enable interactive features you elect to use
  • respond to support requests and other enquiries
  • generate aggregated analytics that help us understand and optimise performance
  • detect, investigate, and prevent technical issues or malicious activity
  • send you service-related or promotional messages you have not opted out of

4. Legal Grounds for Processing

Where required by law, we rely on one or more of the following bases:

  • Performance of a contract – to provide the Service you request
  • Legitimate interests – to operate and secure our business (balanced against your rights)
  • Your consent – for optional cookies or marketing e-mails (you may withdraw at any time)
  • Legal obligation – to comply with applicable statutes, regulations, or court orders

5. International Transfers

KA 2 JEO is headquartered in Tbilisi, Georgia, and conducts its Canadian operations through its exclusive partner, CA2GEO Inc. Your information may therefore be processed in—and transferred to—countries whose data-protection rules differ from those in your jurisdiction. We implement industry-standard safeguards and require third-party processors to do the same.


6. Disclosure

We do not sell or rent your Personal Information. We may, however, share it:

  • With service providers who perform functions on our behalf (hosting, analytics, payment processing, courier partners) and who are contractually bound to use it only for our purposes
  • For legal reasons when compelled to comply with law, protect our rights, investigate fraud, or ensure user safety
  • In a business transaction (e.g., merger, acquisition) where your information may transfer as an asset, in which case you will receive notice

7. Data Security

We use administrative, technical, and physical measures designed to safeguard information. No internet transmission or storage system is completely secure; therefore, we cannot guarantee absolute security.


8. Third-Party Links

The Platform may link to external sites we do not control. We recommend you review the privacy notices of every third-party site you visit; we are not responsible for their content or practices.


9. Payments

If you purchase services through the Platform, payment details are handled securely by our payment-processor partners. We do not store full card numbers. Payment processors are certified under the PCI-DSS framework.


10. Children

The Service is not directed to individuals under 18 years old. We do not knowingly collect data from minors. Parents or guardians who believe a child has provided us with Personal Information should contact us so we can delete it.


11. Updates to This Policy

We may revise this Privacy Policy periodically. Any changes will appear on this page with a new “Last updated” date. Material changes may also be announced by e-mail or an in-app notice before they take effect. Continued use of the Service after a revision signals acceptance.


12. Contact Us

Questions or concerns?

  • E-mail: support@ca2geo.ge
  • Website contact form: https://www.ca2geo.ge/contact
  • Telephone:  +995 500 222 240 (Georgia) / +1 437 452 2800 (Canada)